Frequently Asked Questions

1. What is your refund policy

We strongly recommend that all customers try before you buy.

Please take advantage of our free subscribtions to make sure that HearWho.com meets your needs before purchasing a license. You have no obligations to purchase and you won’t be asked to provide any payment information until you decide to buy.

If you purchase one of our plans, no refunds will be given. By placing an order for a HearWho.com subscription, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

If you no longer wish to subscribe to HearWho.com, you can turn off the licensing auto-renewal from the Billing Settings. Your account will continue to be active until the end of your billing cycle.

Please send any questions regarding our refund policy to support@hearwho.com

2. What is the HearWho.com privacy policy?

Privacy Policy:

HearWho.com is committed to protect your privacy. We collect information about our customers to enable us to process orders, improve our site, and provide better services. We do not sell or compromise your information to other marketers -- That is our promise to you!

To process your order, we need your name, phone number, billing address and e-mail address. This information is stored on a secure server to allow us to process orders. On occasion, we may notify you about special promotions.

To protect student and children's privacy, we comply with requirements of FERPA, COPPA and Rhode Island Ed. Law 2-D in the United States and GDPR in Europe, among other applicable laws. We don't collect any personally identifiable information (the term "personally identifiable information" uses the definition provided in FERPA). We only collect the minimal amount of information from students necessary to use our products.

3. How many users per account? ONE License = One User

Each account with HearWho.com allows single user access only. Site licenses or multi-user access is not available at the moment. HearWho.com only offers single user licenses. Each account permits only one active user at a time.

If our system detects that you are sharing your account with others, we reserve the right to shut your account off without refund and you may face legal fines.

4. What is the difference between FREE and Paid Versions?

Basically FREE is exactly that! It's FREE.

Even our Basic FREE account is at no charge. We simply ask that you create an account. This is so we can limit access to actual human beings while still providing you with a great service.

5. Why do we offer a Basic FREE Account?

We hope that in time you purchase a paid account. Until then we are happy that you are considering HearWho.com

6. Generated by HearWho.com ?

Our FREE, BASIC FREE and PRO Accounts add "Generated by HearWho.com to all our conversions"

If you do not want this text added to your conversion, you must subscribe to our Premium account.

Most of our customers that use our conversions commercially on sites such as YouTube purchase a Premium account so their conversions do not include "Generated by HearWho.com"

7. Can I share my conversions with anyone/websites/email/by any electronic means?

YES! Please share your conversions!

8. HOWEVER, DO NOT SHARE YOUR CONVERSIONS OF ANY COPYRIGHTED MATERIALS/TEXT. YOU ARE RESPONSIBLE FOR ANY CONVERSIONS AND THE CONTENT OF SUCH CONVERSIONS. HEARWHO.COM IS NOT RESPONSIBLE FOR ANY CONVERSIONS THAT YOU CREATE.

9. LEGAL:

ANY LEGAL PROCEEDINGS RESULTING FROM YOUR CONVERSION WILL BE DIRECTED TO YOU AND YOUR ACCOUNT. ANY LEGAL FEES WILL BE PAID BY YOU. ALL LEGAL FEES THAT HEARWHO.com INCURRS WILL BE ULTIMATELY PAID BY YOU IN THE EVENT THAT YOU VIOLATED THE COPYRIGHTS of OTHERS.

10. Have a great day! Enjoy HearWho.com! But enjoy Responsibly! Thank you!